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24 Hour Call Centre Services

Message & call handling, call escalation, or professional switchboard services for businesses

With the provision of a DDI number assigned to your company, we will professionally and efficiently represent your company when your offices are closed, you are not available, or if you require a professional voice to represent your company switchboard.

The call handling service is available to any business sector of any size, providing a highly efficient but simple system of fielding calls from your customers back to the you. This is an invaluable service that provides your company with the confidence that your clients are being serviced 24 hours a day.

Emergency call escalations and disaster recovery response services

First County Monitoring's 24 hour BS5979 accredited call centre is ideally situated to take calls for businesses and organisations who are seeking to ensure that regardless of the day or hour someone will answer the phone.

Working with you, we will understand your requirements and the actions our team must take before completing a detailed training plan with our 24 hour team.  Where we can we will carry out scenario training and produce training aids to ensure our team is fully prepared for every eventuality when answer the phone to you or your customers.

To discuss specific requirements for call centre services we would recommend you visit us, please contact a member of the team to arrange this.