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Call Handling

24 Hour Call Centre Services

Message & call handling, call escalation and professional switchboard services for businesses 

Whatever the size of your business or the sector you operate in, professional in-bound call handling is essential to enhance your company’s reputation and improve customer experience.

First County Monitoring provides a full call handling and switchboard support service, so you’ll never miss a call. With the provision of a unique DDI number assigned to your company, our flexible messaging and call answering service ensure that inbound calls are answered and directed promptly and professionally.

It’s the perfect solution for a variety of situations and means that whenever you need us to, we’re there to answer the call when:

• You’re absent from the business or not available to take the calls yourself.
• Calls come in outside of regular working hours, such as evenings and weekends.
• Your reception personnel are away from the business on holiday or sick leave.
• You don’t have the human resource available to answer and manage inbound calls.

Whatever the requirement, we’ll provide a simple but efficient service for answering, fielding and directing calls, so that you can concentrate on running your business, safe in the knowledge that your clients needs are met 24-hours a day and that you’re never missing an opportunity.

Emergency call escalations and disaster recovery response services

First County Monitoring's 24-hour, BS5979 accredited call centre provides a standard of service you can trust, whatever the eventuality. We know that it’s business-critical to be able to respond effectively in the event of a disaster and to ensure operational disruption is kept to a minimum.

Our aim is to become a seamless extension to your team and to be equipped to handle every call eventuality with confidence and proficiency. Working closely with you, we’ll take the time to understand your requirements and exposure to potential risk. We’ll complete a detailed training action plan with our 24-hour call handling team and carry out in-depth scenario training to ensure that in the event of a disaster, our team is fully versed on emergency response protocols.

To discuss specific requirements for call centre services we would recommend you visit us, please contact a member of the team to arrange this.